Co-Star Astrology is Hiring Part-Time Admin (NYC)

photo: Getty Images

photo: Getty Images

Co–Star is a key for decoding the cosmos. The ever so popular astrology app offers algorithmically-generated horoscopes, customized to your entire chart.

Currently hiring for a part-time administrative job, paying $25/hr. You’ll be expected to be in their Soho office ~1-5pm on weekdays. This is a great opportunity to grow with a fast-rising start-up.

Co-Star

RESPONSIBILITIES

Customer service: Respond to user inquiries, comments, complaints on email, insta, twitter, itunes, play store.

  • Make sure all tickets (including on social + app and google play stores) are responded to daily on non-holiday weekdays. 

  • If you go on vacation, coordinate w/ the team to cover for you.

  • Address complaints + issues via the admin console where possible.

  • Forward user issues that are not addressable via the admin console to the product team.

Use direct contact with our community to advocate for users within the office.  

  • Evangelize user issues to the team to anticipate and prevent social media complaints.

  • Tag tickets to understand and communicate trends.

  • Take stands on priority issues, like recurrent crashes, common bugs, and frequent requests, along with other ideas given what you know about our community.

QA support

  • Help execute and develop process for quality control of new app features and releases.

Administrative, Customer Service, App, New York CityDNAMAGCo-Star, NYC, administrative, part-time, jobs, careers, appComment